Service Terms
- Contract Period. Personal training is sold in blocks of 10 sessions. Each 10-session package is valid for 30 days, and all sessions must be completed within that validity period.
- Session Confirmation. The member must sign the daily training confirmation each time a class is conducted to acknowledge that the session took place.
- Class Changes and Cancellation. If a reserved class needs to be cancelled, notice must be provided by phone or text at least 12 hours in advance. If notice is not given and the member does not attend, the session will be treated as used automatically.
- Trainer Changes. If the assigned trainer is unable to conduct the session after the agreement is made, BODY SMITH may provide another trainer as a substitute.
- Refunds and Termination. Refunds are calculated according to the following formula:
(registered fee - 10% cancellation penalty - session fee x completed sessions - 5% card processing fee) = refundable amount
Refunds are not available after the validity period has ended. Sessions already received are included in the refund calculation and are not refundable.
Before training begins, the applicable charges are a 10% penalty plus a 5% card processing fee. After training has started, the applicable charges are a 10% penalty, a 5% card processing fee, and the fee for each completed session.